A legal disclaimer

Effective date: 8 July 2026

At The London Vet Ltd ("we", "us", "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, contact us, or use our veterinary services.

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Who we are

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The London Vet Ltd is the data controller responsible for the personal information we process about you and your pet.

If you have any questions about this Privacy Policy or how we handle your information, please contact us using the details provided on our website.

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Information we collect

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We may collect personal information that you provide to us, including:

• Your name and contact details

• Your address and communication preferences

• Information about your pet(s), including their name, species, breed, age, medical history and treatment records

• Appointment details and communications with our team

• Payment and billing information

• Insurance details where relevant to your pet’s care

• Any other information you choose to provide when contacting us

We may also collect limited technical information when you use our website, such as your IP address, browser type, device information and website usage data through cookies and similar technologies.

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How we use your information

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We use your information to:

• Provide veterinary care and maintain accurate clinical records

• Arrange and manage appointments

• Communicate with you about your pet’s health, treatment and ongoing care

• Process payments and manage accounts

• Respond to enquiries and requests

• Provide information about our services where you have chosen to receive it

• Improve our website, services and client experience

• Meet our legal, regulatory and professional obligations

Our lawful basis for processing your information

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We process personal information under the following lawful bases:

• Contract: where processing is necessary to provide veterinary services to you and your pet

• Legal obligation: where we are required to comply with applicable laws and professional requirements

• Legitimate interests: where processing is necessary to operate and improve our practice and services

• Consent: where you have provided permission, such as for certain marketing communications

Your pet’s information

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As part of providing veterinary care, we maintain records relating to your pet’s health, history, diagnosis and treatment. These records help us provide safe and effective care and may be retained in accordance with veterinary professional standards and legal requirements.

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Sharing your information

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We may share relevant information with trusted third parties where necessary, including:

• Veterinary referral practices and specialists involved in your pet’s care

• Diagnostic laboratories

• Pet insurance providers where authorised by you

• Payment providers

• IT, website and software providers who support our services

• Professional advisers

• Regulatory bodies or authorities where required by law

We only share information where there is a legitimate reason to do so and require appropriate safeguards to protect your information.

We do not sell your personal information.

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Cookies and website analytics

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Our website may use cookies and similar technologies to improve functionality, understand how visitors use our website and improve our online services.

You can manage or disable cookies through your browser settings. Where required, we will request your consent before placing non-essential cookies.

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How we protect your information

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We take appropriate technical and organisational measures to keep your personal information secure and protect it against loss, misuse, unauthorised access or disclosure.

Access to personal information is limited to those who need it to provide our services.

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How long we keep your information

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We retain personal information only for as long as necessary for the purposes it was collected, including providing ongoing veterinary care, maintaining clinical records, meeting legal obligations and resolving any disputes.

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Your rights

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Under UK data protection law, you may have the right to:

• Request access to the personal information we hold about you

• Ask us to correct inaccurate information

• Request deletion of your information where appropriate

• Object to or restrict certain types of processing

• Request transfer of your information in certain circumstances

• Withdraw consent where processing is based on consent

To exercise your rights, please contact us using the details on our website.

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Marketing communications

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Where you have opted to receive marketing communications from us, we may send information about our services, updates and relevant news.

You can unsubscribe at any time by following the instructions in our communications or contacting us directly.

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Third-party links

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Our website may contain links to external websites. We are not responsible for the privacy practices or content of these websites and recommend reviewing their privacy policies separately.

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Changes to this Privacy Policy

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We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements or how we process personal information.

The latest version will always be available on our website.

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Complaints

If you have concerns about how we use your personal information, please contact us so that we can try to resolve the issue.

You also have the right to make a complaint to the UK Information Commissioner’s Office (ICO):

Information Commissioner’s Office
Website: https://ico.org.uk

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Contact us

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If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

The London Vet Ltd
176 Northcote Road, London SW11 6RE
hello@thelondonvet.co.uk
02072285386